1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a booking with us.
We are committed to complying with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.
Please read this policy carefully. If you have any questions, you can contact us at the details below.
2. Data Controller
The data controller responsible for your personal data is:
Name of business / legal owner: John Grisewood
Address: Ballynagarde, Ballyneety,Co. Limerick, V94 Y793, Ireland
Email: johngrisewood@hotmail.com
Phone: +353 86 369 8918
3. Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Data provided by you
- Name and surname
- Email address
- Phone number
- Booking information (dates, number of guests, accommodation type)
- Payment details (processed securely by third-party payment providers; we do not store full card details)
- Special requests (e.g., mobility needs or accommodation preferences)
3.2 Automatically collected data
- IP address
- Browser type and version
- Device information
- Website usage data (pages visited, time on site, referring URLs)
- Cookies and tracking technologies (see our Cookie Policy)
3.3 Sensitive data
We do not intentionally collect sensitive personal data.
If you voluntarily provide special requirements (e.g., health or accessibility needs), we will process this information only to fulfil your request.
4. How We Use Your Personal Data
We process your data for the following purposes:
- To manage and confirm your booking
- To communicate with you regarding your stay
- To process payments and issue invoices
- To provide customer service and support
- To maintain the security and functionality of our website
- To send marketing communications, only if you have given explicit consent
- To comply with legal obligations (tax, accounting, regulatory requirements)
- To analyse website usage and improve our services
5. Legal Bases for Processing
Under GDPR, we rely on the following legal bases:
- Contractual necessity: managing bookings and providing camping services
- Legal obligation: maintaining financial and tax records
- Consent: email marketing or optional cookies
- Legitimate interest: improving our website, preventing fraud, ensuring site security
6. Sharing Your Personal Data
We may share your data with:
- Payment processors: Stripe
- Booking system providers: Pitchup
- Website hosting and IT service providers
- Analytics providers: Google Analytics
All third-party processors are contractually required to protect your data under GDPR.
7. International Data Transfers
If any of our service providers operate outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Equivalent GDPR-compliant protections
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to object (including to marketing)
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with the Data Protection Commission (DPC) in Ireland:
Data Protection Commission
Website: dataprotection.ie
Phone: +353 57 868 4800
To exercise your rights, contact us at:
Email: johngrisewood@hotmail.com
9. Cookies
Our website uses cookies and similar technologies to:
- Ensure basic site functionality
- Analyse visitor behaviour
- Improve user experience
- Deliver personalised content or ads (if applicable)
For more information, see our full Cookie Policy.
10. Data Security
We take technical and organisational measures to protect your personal data, including:
- Secure servers and encrypted connections (HTTPS)
- Access controls and password protection
- Regular software updates and monitoring
- Data processing agreements with all third-party providers
- Staff training in data protection
However, no online transmission is 100% secure, so we cannot guarantee absolute security.
11. Data Breaches
In the event of a data breach, we will:
- Assess the risk
- Notify the Data Protection Commission if required
- Notify affected individuals when there is a high risk to their rights and freedoms
This process follows GDPR requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements.
The updated version will always be available on this page.
If we make significant changes, we will notify you through the website or by email.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Email: johngrisewood@hotmail.com
Phone: +353 86 369 8918
Address: Ballynagarde, Ballyneety,Co. Limerick, V94 Y793, Ireland